Fraktpolicy

Shipping & Delivery Policy

Last updated: January 15, 2026

Thank you for shopping with Play8. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered for both product sales and rental services.

This policy applies to all orders placed through the Play8 online store and is designed to comply with EU and Swedish consumer protection laws.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or product launches, processing times may be extended.

Once your order is processed, you will receive a shipping confirmation email.

2. Shipping Destinations

Play8 currently ships to:

  • Sweden

  • European Union (EU) & European Economic Area (EEA)

  • Other regions may be available depending on product type and logistics availability

Available destinations will be displayed at checkout.

3. Shipping Methods & Carriers

We use reliable third-party carriers selected based on destination, product type, and shipment size.

  • Small and standard items are shipped via parcel carriers

  • Large or heavy items may require freight or specialized delivery services

Play8 reserves the right to choose the most appropriate carrier for each shipment.

4. Estimated Delivery Time

Delivery times are estimates and begin once the order has been shipped.

Typical delivery estimates:

  • Sweden: 2–5 business days

  • EU / EEA: 4–10 business days

  • Other regions: Varies by destination and customs clearance

Delivery delays caused by carriers, customs, or external factors are outside Play8’s control.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Package size and weight

  • Selected shipping method

All applicable shipping fees are displayed before payment is completed.

6. Customs, Duties & Taxes

  • Shipments within the EU/EEA generally do not incur customs duties.

  • For shipments outside the EU/EEA, customs duties, taxes, or import fees may apply and are the responsibility of the customer, unless otherwise stated.

Play8 is not responsible for delays caused by customs clearance.

7. Tracking Information

Once shipped, you will receive a confirmation email with tracking details (where available).

Please allow up to 24 hours for tracking information to become active.

8. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.

Play8 is not responsible for:

  • Delivery delays caused by incorrect or incomplete addresses

  • Shipments returned due to failed delivery attempts

Reshipment may incur additional shipping fees.

9. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us immediately and provide photos of the damage and packaging.

  • If your shipment is lost in transit, notify us as soon as possible so we can initiate an investigation with the carrier.

Claims must be reported within a reasonable timeframe after the expected delivery date.

10. Delays & Force Majeure

Play8 shall not be liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays

  • Weather conditions

  • Customs inspections

  • Strikes, pandemics, or governmental actions

11. Large Equipment – Sales & Rentals Shipping

Certain Play8 products, including but not limited to ball machines, sports robots, large equipment, and rental units, require special handling and customized logistics arrangements.

The following terms apply to both sales and rental orders, unless otherwise agreed in writing.

11.1 Delivery Methods for Large Equipment

  • Large equipment may be shipped via freight, pallet delivery, or specialized carriers rather than standard parcel services.

  • Delivery method, estimated delivery time, and applicable fees will be communicated at checkout or in a separate delivery confirmation.

  • Additional services (e.g. residential delivery, liftgate service, special handling) may incur extra charges.

11.2 Curbside Delivery & Access Responsibility

  • Large equipment deliveries are normally curbside delivery only, unless otherwise agreed in writing.

  • Customers are responsible for ensuring:

    • Clear and accessible delivery conditions

    • Availability at the delivery location at the scheduled time

Failed delivery attempts due to access issues or customer unavailability may result in additional fees.

11.3 Inspection & Damage Reporting

  • Large equipment must be inspected immediately upon delivery.

  • Any visible damage must be:

    • Noted on the delivery receipt, and

    • Reported to Play8 within 48 hours, with photos or videos.

     

  • Failure to report damage within this timeframe may affect eligibility for replacement or compensation.

11.4 Sales Orders – Risk & Ownership Transfer

  • For purchased equipment, risk of loss transfers to the customer upon successful delivery, except where otherwise required by mandatory EU or Swedish consumer law.

  • Ownership transfers once full payment has been received and the product has been delivered.

11.5 Rental Orders – Delivery, Return & Responsibility

  • Rental equipment delivery and return terms are specified in the applicable rental agreement or booking confirmation.

  • During the rental period, the customer is responsible for:

    • Proper use according to instructions

    • Safe storage and protection against loss, theft, or damage

Equipment must be returned on time and in the same condition as received (normal wear and tear excepted).

Late returns, missing accessories, or damage beyond normal wear and tear may result in additional charges.

11.6 Return Shipping for Large Equipment

  • Returns of large equipment require prior approval and special logistics arrangements.

  • Unless the return is due to a defect, damage, or Play8 error, customers are responsible for all return shipping and handling costs.

  • Return shipping costs for large equipment may be significantly higher than standard parcel shipments.

11.7 Liability Limitation

  • Play8 is not responsible for damage caused by improper handling, storage, or use after delivery.

  • Nothing in this section limits statutory consumer rights under applicable EU or Swedish law.

12. Company Information

This store is operated by:

Company Name: Play8 AB

Registered Address:

Olkens väg 25

828 31 Edsbyn

Sweden

Website: https://play8.ai

Email: support@play8.ai